We are looking for our new Data Customer Success Manager
Citibeats is growing! Join a fast-moving and exciting social data analytics tech company and take your career to the next level!
We are looking for a data-savvy and B2B SaaS-oriented customer success manager to join us and enable organisations to get the most from new technology to understand people’s opinions and build more responsive societies.
You’ll be our Data Customer Success Manager and will deliver enterprise professional services to help our clients get the most out of Citibeats. You’ll work with clients end-to-end, from helping them set-up their project in the optimal way for success, through training and evangelizing about AI and text analytics, through to engaging stakeholders in their organization in the use of the data.
The role is ideal for someone who enjoys learning about different topics through the lens of data, and loves working with clients in a fast-paced B2B SaaS context. You’ll be responsible for these client relationships and will have a clear area of autonomy, while being part of the Professional Services team of Project Managers and Social Data Analysts. You’ll also work closely with our Product team (for delivery) and Business Development teams (for relationships).
Citibeats is the fastest and most efficient social intelligence and text analytics platform in the market. Citibeats organizes unstructured data via natural language processing (NLP) and machine learning. Our platform allows for the gathering of relevant information in changing social contexts, which permits public organizations and financial institutions to react more quickly and efficiently to the needs of citizens.
Leading financial institutions in Spain and different public organizations like the Ministry of Infrastructure in Japan, the city of Dublin, Tokio Marine and international partners like NTT Data, Accenture and Telefónica, among others, already trust in the Citibeats solution.
Citibeats has received prestigious recognition like the United Nations; World Summit Awards, the “Best Artificial Intelligence for Governments” by COGx and winner of NTT Data’s “Open Innovation Contest “in Japan.